01327 323042Please Read This
We want you to have a great time with us at Warfighters. Safety is paramount to our operation and we take it very seriously. Our games are fully Risk Assessed by our Diploma qualified Health & Safety Manager. There will always be an element of risk of injury when play any kind of extreme sport. We have taken every reasonable precaution to ensure your safety but we cannot legislate for injuries that occur from slips, falls due to the environment in which the activities are held.
A full safety briefing is given at the beginning of each event. We also ask you to carefully read and sign our Statement of Risk document that acts as a liability release. Should you have any issues with our safety procedures or rules we would strongly urge you to air them with us prior to taking part in your event.
- Once paid, game fees are non refundable or transferable. We operate with a limited number of places per game; if one is allocated to you we cannot resell it to another customer. Please make sure that when you book that you are able to attend on that date.
- Under circumstances out of our control, including but not limited to; weather or other natural damages to sites, unexpected group cancellations or other events which may create unacceptable risk to health and safety, we may be required to cancel, delay, postpone or offer an alternative date for your booking. Under such circumstances a full/partial refund of all fees paid will may be returned depending on the duration of the downtime, however we do not accept liability for any additional costs incurred as a result of the cancellation or necessary change.
- Due to the physical nature of Warfighters and the fact that it is played on uneven surfaces the possibility of injury does exists. Warfighters and its member sites do not accept liability for such injuries as it is assumed that you have entered into the activity with full knowledge and acceptance of the risk involved, a Statement of Risk must be signed and completed by each player prior to attending a Warfighters event.
- The minimum age is 16 years old. Please ensure that you comply with these minimum age restrictions as players attending who do not meet the minimum requirement will not be able to play. No refunds will be due under such circumstances.
- Staff Marshal Instruction and site rules must be followed at all times during game play. Should site staff deem you or your group an unacceptable risk to themselves or others, due to breeches of rules or failure to follow instruction properly, you may be excluded from play at any time. No refunds will be due under such circumstances. Customers who willfully damage equipment will be removed from site.
- Your booking will only be secured on confirmed payment of your game fees.
- Warfighters is an all-weather sport and will normally proceed regardless of weather conditions. In adverse weather conditions you should assume your booking will proceed but it is advised that you contact us of view the web site prior to your event day. Our equipment is water resistant, not water proof, heavy rain could result in cancellation or extended game times while we hide till it stops raining.
- Whilst we will make every effort to ensure your confirmed booking proceeds as booked, should any unusual circumstance prevent the booking from proceeding, howsoever caused, our liability is limited to the value of the game fee's paid.
- Use of APC's and Land Rovers can be limited to the weather and ground conditions. If its too muddy we don't operate them due to the impact on farmland
Terms and Conditions
The terms of the contract do not affect your statutory rights retail prices are shown inclusive of VAT but Trade prices are shown exclusive of VAT and will be charged at the rate applicable returned or represented cheques will be charged a £10 administration fee prices are subject to alteration without prior notice. Orders are accepted on the understanding that they will be charged at the prices ruling at the time of despatch. Claims arising from shortages or damages must be made within 3 days upon receipt of the goods.
Damaged/shortage of parcels must be signed for as damaged/parcel shortage
Goods despatched to a third party are at your own risk. Goods remain the property of until full payment has been received. All goods are subject to delivery costs unless stated as Free Delivery or collected from our premises giving prior notice. We do not supply to BFPO address.
Your right to cancel your order
Cancellation notice (Mail Order Store Only - This excludes all WarFighters Events such as: The Kill House, Recon X, WarFighters GHOSTS and OPFOR). Under the Consumer Protection - 'Distance Selling Regulations 2000' you (the consumer) have the right to cancel your order within a 7 working day period. The cancellation period starts from the day that the goods are received.
The regulations require the consumer to send a notice of cancellation in writing including fax or email. A telephone call is not enough. In the event of cancellation the goods must be returned (as New) at the consumer's own expense. If the goods are not returned can arrange for the goods to be collected and direct cost will be returned from the refund total.
Returns
Returned goods will only be accepted for exchange/refund when returned as new in original wrappings within 14 days of purchase. If you buy a RAV Combat Vest and pull it to bits, please don't try and send it back, fair's fair on this kind of thing.
The cost of returning the goods is at the customer's expense, we only exchange or refund the value of the goods, not the postage and packing. If you received free delivery and return the entire order we will refund you the cost of the goods less to cost of delivery
£7.00 packets under 5kg
£12.00 parcels 25kg
The following can not be returned:
- Goods that have been used/altered or soiled
- Discontinued merchandise
- Unwanted Children
- Merchandise not in original wrapping with instructions
- Goods not purchased from us
- Goods that have been eaten
Our Complaints Procedure
If you have any complaints about, regarding orders, products or anything else please contact us. We take complaints and problems seriously and promise to: acknowledge your complaint within 5 working days keep you informed throughout the complaints procedure and we will endeavour to respond to all complaints within 5 working days.
WarFighters
May 2009
WarFighters Limited
VAT Registration 868 5417 79
Company Number 6830800
Registered Office: 10 John Street, Stratford-Upon-Avon, Warwickshire.
Administrations Office: WarFighters House, The Limes, Towcester, Northants. NN12 6DH England
